Advisory Board Sessions
Researched with law librarians/legal research managers in a focus group setting to guide product strategy and understand user needs.
Determined baseline usability of a product through expert usability review in order to prioritize the product roadmap.
NPS Detractor Interviews
Interviewed users who gave low NPS ratings post-migration to new version of the product in order to understand range of usability issues across user types.
Small and Medium Business Studies
Mixture of participatory design and card sorting to help us understand tech needs of small and medium businesses.