A small collection of previous work.
Feel free to contact me with any questions.
Advisory Board Sessions
Researched with law librarians in a focus group setting to guide product strategy and understand user needs.
Small/Medium Business Study
Mixture of participatory design and card sorting to help us understand tech needs of small and medium businesses.
NPS Detractor Interviews
Interviewed users who gave low NPS ratings in order to understand range of usability issues.
Determined baseline usability of a product through expert usability review in order to prioritize the product roadmap.